**This is a sponsored post. I was compensated to post this.**
Most people have experienced bad customer service at some point in their lives. This is surely a less than desirable trait from a business perspective. Although the company could provide customer service courses to enhance their relationships, it may be too late to regain the trust of some patrons. Here are the ways that poor customer service can negatively affect a business.
Loss of Current Customers
Bad customer service can leave a bad taste in a customer’s mouth. Even longtime customers will eventually get fed up with the bad attitudes and inept assistance. Over time, this could cause a company to lose thousands of dollars. Some customers are even willing to pay more money at another business in exchange for better service.
Bad Reputation
When it comes to customer service, bad reviews can travel fast. If the company does not promptly fix the problems, then it may only be a short time before the business has to close its doors for good. On the other hand, the news of great customer service will also spread like a wildfire. In today’s age of the internet, it is easy for a customer to go online to vent about their bad experience with a customer service representative.
Disgruntled Work Environment
Bad customer service is often stems from the culture of the workplace. The continuous cycle of hiring and firing employees not only leads to decreased profits, but it also makes for an unstable work environment.
**This is a sponsored post. I was compensated to post this.**
This post is written by Sarah Coulsey. She is a Wife, and Mother of two boys living in New England. This post may contain affiliate links.
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